Return & Refund

Return & Refund

🐟 Return & Refund Policy – Fish Vally

At Fish Vally, customer satisfaction is our top priority. We maintain strict quality standards to deliver fresh and safe fish to your doorstep. However, if you experience any issue with your order, please review our Return & Refund Policy below.

đŸ“Ļ What Issues Are Covered?

You are eligible for a refund or replacement if you face any of the following problems:

  • Fish delivered in spoiled or damaged condition

  • Wrong product received or incorrect quantity

  • Missing items in your order

📸 To claim a refund or replacement, please provide photo or video proof within 3 hours of delivery.

⏱ Timeframe for Complaints

All issues must be reported within 3 hours of delivery. We are unable to process complaints received after this period.

đŸ’ĩ Refund & Replacement Process

Once your complaint is verified with valid evidence:

  • We will either send a replacement product, or

  • Issue a refund to your mobile wallet or bank account.

Refund methods:

  • bKash

  • Nagad

  • Bank Transfer

💰 Refunds will be processed within 3–5 business days.

⚠ī¸ For Cash on Delivery (COD) orders, refunds will be made through bKash or Nagad only.

❌ When Refunds or Returns Are Not Applicable

We do not offer refunds or replacements under the following conditions:

  • If fish was not stored properly after delivery (e.g., left unrefrigerated).

  • If you contact us after 3 hours of receiving your delivery.

  • If the issue is based on personal taste or preference (e.g., "I didn’t like the taste").

  • If you change your mind after receiving a correctly fulfilled order.

📞 How to Contact Us

If there's any issue with your order, please contact us immediately through any of the following:

Our dedicated support team is available to respond within 24 hours.